Warranty Terms & Claims

Warranty Terms

All products purchased from Iqbal GSM are covered by the manufacturer’s warranty unless stated otherwise. The warranty period begins from the date of purchase shown on your invoice.

Warranty Conditions

• The original invoice must be presented for any warranty claim.
• Warranty covers manufacturing defects only, not physical or liquid damage.
• Tampered, opened, or modified items are not covered.
• Consumable items and activation credits are non-warrantable.

Claim Procedure

1. Contact our support team on WhatsApp or phone with your invoice number.
2. Describe the fault and share clear photos or a short video of the issue.
3. Our team will guide you on returning the item for inspection.
4. Once approved, a repair or replacement is arranged.

Return Policy

Returns are accepted within 7 days of delivery for unused items in their original packaging, along with the invoice. Return shipping is the customer’s responsibility unless the item was faulty on arrival.

Replacement Policy

If an item is confirmed defective within the warranty period, we will repair it or provide a replacement of the same model. If a replacement is unavailable, store credit or a refund may be offered.

Important Notes

Please test all tools and boxes on arrival. Report any dead-on-arrival items within 48 hours for the fastest resolution.

Contact Information

For any warranty question, contact our support team — we are here to help.